Groove is a real-time customer support platform that allows you to manage customer support across all types of channels - email, web, mobile, live chat, Twitter and more. Simple, fast and elegant.
With our free iPhone app and iPad app you can reply to your customers from anywhere. Add notes, assign tickets, insert canned replies, and more.
Groove for the iPhone and iPad provides the following capabilities:
* View all incoming, open and pending tickets
* View a real-time list of activity for your tickets
* Reply to a ticket
* Add a note to a ticket
* Assign a ticket
* Insert a canned reply for a ticket
* Reply to a Twitter @mention